Rental terms
How renting with LombokRent works. Last updated 1 November 2026.
LombokRent is operated by Seraf Inc. The vehicles belong to local fleet partners; we check them, deliver them and collect them, and we are your point of contact for the whole rental.
Booking
- Sending a booking is a request. It is confirmed when we confirm it with you on WhatsApp, usually within the hour between 7am and 9pm Lombok time (WITA). Your dates are held while we confirm.
- Rentals are 1 to 90 days and can be booked up to a year ahead. Each rental day runs from the pick-up date to the return date.
- To change dates, message us on WhatsApp with your booking reference.
Price and payment
- The price shown before you book is the total: the daily rate for the vehicle, any long-rental discount, the delivery fee for your area and, for cars booked with a driver, the driver. Nothing is added later.
- Nothing is charged online. You pay the runner on delivery, in cash or by QRIS.
Deposit
A cash deposit, shown before you book, is paid at delivery and given back when the vehicle is collected.
Licence
- To drive yourself you need a valid licence for that kind of vehicle (motorbike or car) and an International Driving Permit if your licence is not Indonesian. You confirm this when you book. That confirmation is a declaration, not a copy of the licence.
- At hand-over the runner looks at your passport and, if you drive yourself, your licence. They may refuse to hand over the vehicle if either is missing, or if the licence does not cover the vehicle. They do not photograph the passport or the licence.
- Cars booked with a driver need no licence. The runner still checks the passport.
Vehicles
- Every vehicle on sale has passed a mechanic's check within the last 3 months: brakes, tyres, lights, horn, oil, chain or belt, mirrors, helmets or seat belts, and registration papers. A vehicle that fails a check is taken off sale.
- Scooters and motorbikes come with two helmets.
- The odometer is recorded at hand-over and at collection.
Cancelling
You can cancel a booking free of charge until the vehicle is handed over, in the app (My bookings) or on the website (your account). Because nothing is paid in advance, there is nothing to refund.
Your account and data
See the privacy policy. You can delete your account at any time.